REFUND POLICY

Introduction

At Delvin, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to address your concerns.

 

Eligibility for Refunds

Time Frame: Refund requests must be made within 30 days of the purchase date.

Condition: Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.

Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

 

Non-Refundable Items

Certain items are non-refundable, including:

Gift cards

Final sale items

Customized or personalized products

Items purchased during clearance sales

 

Refund Process

Initiate a Return: To start the refund process, contact our customer service team at support@delvin.com with your order number and reason for the return.

Return Authorization: Our team will provide you with a return authorization and instructions on how to send your item back.

Shipping Costs: Customers are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

 

Processing Your Refund

Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.

Approval: If your return is approved, we will process your refund to the original payment method within 7-10 business days.

Notification: You will receive an email confirmation once your refund has been processed.

 

Late or Missing Refunds

If you have not received your refund within the expected time frame:

Check your bank account or credit card statement.

Contact your bank or credit card company, as it may take some time before your refund is officially posted.If you have done all of this and still have not received your refund, please contact us at support@delvin.com.

 

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.

Contact Information